Frequently Asked Questions

Everything you need to know about your Tribu Care journey.

Are Tribu Care products suitable for sensitive skin?

Yes, our formulas are dermatologist-tested and crafted with gentle, natural ingredients specifically chosen to be safe for all skin types, including sensitive skin.

How long does shipping take?

Orders are typically processed within 1-2 business days. Standard shipping usually takes 3-5 business days for domestic orders and 7-14 days for international delivery.

What is your return policy?

We offer a 30-day satisfaction guarantee. If you are not completely happy with your purchase, you can return the product for a full refund or exchange within 30 days of receipt.

Are your products cruelty-free and vegan?

Absolutely. Tribu Care is committed to ethical beauty. All of our products are 100% vegan and we never test on animals at any stage of production.

How can I track my order?

Once your order ships, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress in real-time.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.