Returns & Exchanges
At Tribu Care, we want you to be completely satisfied with your beauty journey; if a product doesn't meet your expectations, we offer a 30-day return policy for unopened and unused items. Our goal is to ensure your skincare routine is stress-free, from the first application to the final results.
Initiate Your Request
Contact our support team at [email protected] within 30 days of delivery with your order number and the reason for your return.
Prepare the Package
Ensure the items are in their original, unopened packaging and securely pack them to prevent damage during transit.
Ship It Back
Affix the provided prepaid shipping label to your package and drop it off at any authorized courier location.
Receive Your Refund
Once our quality control team inspects the returned items, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing